Can I purchase items not listed on your site?
If you need an item that isn't on our website, please contact us at firstname.lastname@example.org. We will most likely be able to find the product that you need. Please note that we are only able to obtain items made by manufacturers that we currently carry. In some cases, the item has been discontinued and can be directly replaced by an item available on our site. Please contact us for pricing and availability information. Please allow 2–3 days for pricing and availability quotes on these items.
Do you drop ship?
We will drop ship orders if it means that you will receive them faster that way. Most orders will ship directly from one of our warehouses but if a supplier has an item available and it will get to you faster, we will sometimes drop ship.
Do you have a local distributor close to me that I can get it from?
At this time, we have locations Coldwater, MI, Traverse City, MI, Hillsdale, MI, New Castle, DE, Mayodan, NC and Waukesha, WI. All items will ship directly to you.
Where is American Copper and Brass located?
American Copper and Brass’ main office is in Coldwater, MI with distribution centers in Traverse City, MI, Hillsdale, MI, New Castle, DE, Mayodan, NC and Waukesha, WI.
Where does my order ship from?
Most orders will ship directly from one of our warehouses. In some cases, we will ship merchandise direct from the supplier in order to get it to you as quickly as possible.
Can I change my order once it's been placed?
Yes, you can email us at email@example.com. Please note once an order has been processed, we may no longer be able to accommodate the edit you would like to make. If you are unable to achieve the update you'd like to make to your order, please contact us and we will be happy to assist you in creating any returns or new orders needed.
Can I place an order outside of your office hours?
Yes. Orders can be placed online 24 hours a day. Our customer service team is available by phone and email from 7 a.m. to 5 p.m. EST Monday through Friday.
What if I am Tax Exempt?
If you have a valid government-issued tax-exempt form or resale certificate, we can add your tax-exempt form to your account to ensure you are not charged sales tax. You can send it to us with our account information to firstname.lastname@example.org.
Please note: You will only be exempt for orders shipping within the state of your exemption and the shipping or billing address must exactly match that on your exemption form. If the tax-exempt form is received more than 90 days past the order date, we may not be able to credit the sales tax paid on an order, and you will need to request a refund from your State Department of Taxation and Finance.